Travel Specialist

Job Purpose:

Travel Specialist handles travel arrangements for individuals, groups and organizations, including scheduling flights and ground transportation, booking accommodations, restaurant reservation, meet & greet, visa processing and handling all other services, both internal and external clients may require.

 

Tasks & Responsibilities:

• Manage travel arrangements as required for internal and external clients:
  1- Planning and managing travel arrangements such as hotel bookings, airline flights, ground transportations and etc. as per company travel policy for internal clients travelling in business trips.
  2- Planning and managing travel arrangements such as hotel bookings, airline flights, ground transportations and etc. as per staff requirements for internal clients travelling in personal trips.
  3- Analyze and study the flights of the external client and recommend the best hotels, ground transportation and other services as per Travel Department policy and procedures.
• Handles emails and telephone calls within the agreed service agreement.
• Maintaining and updating the Sales Report in all services for both internal and external clients for Travel Billing Records purposes.
• Analyzing and checking all requested services through OCC Team if HOTAC is required as a Sales Lead.
• Maintaining and updating the Sales Lead for Sales Report.
• Accurately prepare Travel shift handover and communicate and make a briefing to the next shift colleagues.
• Process payment and forward all the related invoices to Accounts Department and communicate if there is any discrepancy and disputes.
• Ensuring all hotel, ground transportation proposal to materialized and zero lost bookings.
• Maintaining commission and refund records for Accounting purposes.
• Escalation of customer complaint to Travel Supervisor/Travel Manager.
• Safekeeping Travel System credentials and database.
• Maintaining and updating client instructions database and folders.
• Responsible for safekeeping Click corporate credit cards to avoid misuse and fraudulent transactions.
• Maintaining and safekeeping of Click Aviation and Clients passports and important documents.
• Responsible for pre-flight and post-flight monitoring.
• Escalate corporate rate loading issues, corporate rate discrepancy and new potential suppliers to Travel Vendor Coordinator.
• Deputize for the Travel Supervisor in his/her absence.
• Influence the decisions by providing feasible option to all operational units to enhance and improve performance in order to meet standards set.
• Coordinate and collaborate with OCC, Commercial & Accounts Department.
• Act as a role model as expected by Click Aviation Network, both to customers internal and external and to own team.
• Represent Click Aviation Network externally and internally in the best interests of the company.

 

Challenges:

• High expectations.
• Ability to work under pressure and demands.
• Load volume of works within a short deadline.
• Long and flexible working hours.
• Flexible working on public holidays and weekends.
• Shifting working schedule including night shift.

 

Skills, Experience & Qualifications:

Skills (practiced capability/behaviors)

• High organizational skills, ability to prioritize especially with keeping tab of all operations.
• Computer literate with knowledge of booking systems like Amadeus, Galileo, etc.
• High level of negotiating, influencing and interpersonal skills.
• Self-motivation and willingness to progress.
• Excellent decision-making and problem-solving skills.
• Excellent communication skills both internal and external at all levels.
• Communication skills in multicultural environment.
• Excellent team working skills including working across functional boundaries.
• Energetic, resilient and willing to challenge.
• Ability to work under pressure and to tight deadlines.
• Ability to act swiftly on sudden changes.
• Excellent standard of written and spoken English, Ukrainian and Russian, and other language(s) is a plus.

Experience:

• He/she must have at least 2 years’ experience working in a travel environment.
• Proven experience in well-known travel agency.
• Experience in Airline ticketing and hotel booking.

Qualification:

• Degree in Travel (desirable).
• Travel experience and knowledge of booking system, loyalty programs in travel industry.
• University degree (desirable).

 

Person Profile:

• Degree in Travel (desirable).
• Travel experience and knowledge of booking system, loyalty programs in travel industry.
• University degree (desirable).